Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Manager Job Description & Summary Flexible work options - work smarter in a way that suits your lifestyle Exposure to the Firm’s priority clients – work on high-impact accounts Cross-business collaboration - work across all lines of service to solve our client’s biggest challenges About the Role As part of the One Firm Clients & Markets team, the Account Management team supports the management and growth of our highest Priority Clients. Working closely with our Lead Client Partners (LCPs) and delivery teams you will help build and deepen client relationships, drive pipeline, grow revenue, embed consistent account disciplines and support the LCP and teams to deliver exceptional client-centric experiences. You’ll play a critical role in connecting insights, unlocking opportunity, and collaborating across our lines of service. You’ll help solve complex problems by using your skills in: 3 yrs experience in Account Management, business development or client-facing roles ideally in a professional services environment Strong stakeholder management and influencing skills, including experience working with senior leaders Excellent project management, coordination and communication skills Commercial mindset with the ability to connect client priorities to firm capabilities Team player who thrives in a fast moving, matrixed environment Exceptional attention to detail and the ability to manage multiple deadlines concurrently Experience using CRM systems (Salesforce) and working with data to inform decisions In this role, your impact will be seen by: Working closely with LCPs and supporting account teams across three priority accounts Develop and execute account plans with LCPs, aligned to firm and industry priorities Drive consistent account disciplines by establishing and maintaining an effective account operating rhythm, regular account team meetings with agendas, briefing materials, and follow-up on actions Collaborate across lines of service and drive pipeline growth by proactively identifying opportunities, coordinating and supporting pursuits Maintain high-quality account data and reporting to support transparent and real-time decision making (pipeline, financial performance, margin, forecasts, client feedback, and contract management) Leverage tools (e.g. Salesforce, iPower, PowerBI) and data to support account planning, client conversations and drive insights Track progress and ensure accountability for key account actions across the teams Collaborate with Clients and Markets teams to activate on relevant campaigns, events and thought leadership to strengthen relationships with our clients Identify delivery efficiencies and support commercial excellence through analysis of account performance and pricing models. Identifying opportunities to work with offshore teams that improve account disciplines, outcomes and margin About PwC At PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change. That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth. Your benefits Flexible working arrangements for how, where and when you work, ensuring you thrive while delivering top results for your team and clients More opportunities to connect with loved ones, with the ability to work up to four weeks from anywhere in Australia and select international locations Health and lifestyle perks like a wellness credit and discounted memberships Gender inclusive 26 weeks paid parental leave World-class development opportunities to accelerate your career Strong mentors, meaningful work and plenty of networking opportunities Dress for your day so you can feel confident and comfortable for whatever your day has in store for you Our commitment to diversity and inclusion We empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive. PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. Emily Vegas is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bid Proposals, Budgetary Management, Business Requirements Analysis, Client Counseling, Client Interviewing, Client Management, Client Profiling, Coaching and Feedback, Communication, Complaint Management, Conflict Resolution, Creativity, CRM Software, Cross-Selling, Customer Experience (CX) Design, Customer Experience (CX) Strategy, Customer Relationship Management, Customer Satisfaction, Digital Analytics, Embracing Change, Emotional Regulation { 28 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date September 11, 2025
